Frequently Asked Questions
How do I purchase the Travel Protection Plan?
Call Holiday Vacations at +1 (800) 826-2266 to buy the plan today.
What is the Pre-Existing Medical Condition Exclusion Waiver (Pre-Ex Waiver)?
The Pre-Existing Medical Condition Exclusion of the policy is waived, if coverage is purchased within 15 days of the initial trip deposit date, and the full, non-refundable trip cost is insured, and you are medically able to travel on the policy effective date.
What if I need to cancel due to an illness or accident in the family?
The Holiday Vacations Travel Protection Plan provides coverage for unforeseeable events that may occur within your immediate and extended family.
What if I need to cancel for any other reason?
The Cancel for Any Reason benefit is an optional plan upgrade that can reimburse you up to 75% of your pre-paid, non-refundable trip cost in case you cancel your trip for a reason that is otherwise not covered by your policy.
Here is how Cancel for Any Reason works:
- Your Premium payment must be received within 15 days of your initial trip deposit or payment.
- You must insure the cost of all travel arrangements.
- You must cancel your trip 2 days or more before your scheduled departure date.
Note: Residents of New York and Washington are not eligible for Cancel for Any Reason due to state regulations.
Will my Travel Protection Plan provide Primary Medical Coverage?
Yes! If you need medical care or assistance while on your covered tour with Holiday Vacations, your Travel Protection Plan is your Primary Coverage, which means that it pays first and with no deductibles. The Medical Expense benefit can provide coverage up to $50,000 in primary Medical Expense coverage for expenses resulting from an illness or injury during your trip.
What should I do if I need assistance during the trip?
This Travel Protection plan includes non-insurance, 24/7 Travel Assistance Services provided by On Call International during your covered trip. One toll-free call can give you access to a variety of services including medical emergency assistance, medical case management, and lost baggage retrieval.
For assistance while traveling:
- Within U.S.A. & Canada: Call toll-free: +1 (855) 226-2416
- Worldwide: Call Collect: +1 (603) 328-6308
- Email: firstname.lastname@example.org
I’ve purchased the Travel Protection Plan. How do I file a claim?
Completely filed claims are paid within 15 days of submission. If you purchased this plan and need to file a claim, contact the Claims Administrator:
- Online: https://cbpconnect.com
- Phone: +1 (877) 390-4405
I have additional questions about the plan benefits. Who should I contact?
You can contact the Plan Administrator, Trawick International:
- Phone: +1 (888) 890-9278
- Email: email@example.com